Frequently Asked Questions

Yes. Reptrics offers affordable managed services that handle all of your reputation management needs, including review monitoring and response across multiple review and social media sites, business listings management for multiple locations, competitive benchmarking, reporting, and more. 
 
With hundreds and hundreds of online review sites across the internet, customers now have a voice. And it’s loud and people are listening to each other. The impact of online reviews has been profound and game changing in influencing how people perceive a company and their willingness to give them their business. Companies that are fully engaged in managing their online reputations are enjoying success and improvements in areas such as: new customer acquisition, customer loyalty, lead generation, repeat business, customer service, operational efficiency, and so much more.
Google Review Monitoring and Responding
Single Location Business Listings Management
Review Requesting - Up to 5 SMS & Emails
Business Listings Accuracy Report
Analytics Dashboard
Reptrics monitors and integrates with over 100 review sites across the internet using APIs and proprietary next-generation software. To view a complete listing of all review sites, create a free Reptrics account and sync your business locations33
Reptrics is committed to protecting your data, and we adhere to the strictest security protocols. In addition to Reptrics forcing HTTPS using a 256 bit SSL to encrypt all connections to our backend, we also regularly audit the details of our implementation, which includes 1) the certificates we serve, 2) the certificate authorities we use, and 3) the ciphers we support.
Google My Business is exclusively for managing reviews and business listings on Google. Reptrics monitors and integrates with over 100 review sites across the internet, providing you with a single platform to manage and monitor your reviews and business listings across many sites.
Credit card data is never stored on our server. Your data is secured by Stripe, our payment gateway provider. Stripe has been audited by a PCI-certified auditor, and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available.
GOOGLE
Create a Google My Business Account to manage your Google listing and reviews.
Add or claim listing here.
Bulk verify 10 or more Google listings.
Share access to your Google listing with another manager.
Click Here for Google's Help Center.

FACEBOOK
You've likely already setup a Facebook page for your business, but remember to categorize it as a "Local Business" in order for you to enable reviews. Here is a Facebook help guide to enabling reviews.

If you manage multiple locations, you can easily bulk verify and manage locations with one profile. Click here for Facebook's help guide to manage multiple locations.
 
Also, in order for ReviewTrackers to monitor reviews on your Facebook page, it must be public with no age or country restrictions.
Click Here for Facebook's Help Center.

YELP
Create a new listing here.  
Claim your existing listing here.
Share access to your Yelp listing with another manager.
Transfer ownership of a Yelp listing to another person.
Click Here for Yelp's Help Center.
Have a question you don't see here? Please Get in touch.
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