Customer Experince Management
Reviews | Surveys | Analytics
Turn Customer Experince Into Results
Hear your customer's voice, that improves customer loyalty and experince. In a matter of minutes, you can be up and running on our easy-to-use platform that simplifies reputation management, on a budget you can afford.
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Quickly Manage Reviews
Don’t let online reviewers control your reputation. Responding to reviews, both positive and negative, keeps you fully engaged in the conversations happening about your company, and humanizes your online presence. Reptrics alerts you when online reviews are posted and gives you capability to quickly respond from a centralized location.
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Customer Surveys
When it comes to online reviews, the more the merrier. According to Local Consumer Review Survey 2018, “consumers read an average of 10 online reviews before feeling able to trust a local business.” To help you build a steady stream of new reviews, the Reptrics review generator makes it simple to request new reviews, by SMS or email, while your customer’s experiences are still fresh in their minds.
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Manage Your Business Listings
Do you know how many sites contain some version of your business information? With hundreds of review sites across the web, and new ones popping up all the time, keeping up with your business listings can be a job in itself. Reptrics monitors and integrates with over 100 review sites across the internet using APIs and proprietary next-generation software. To view a complete listing of all review sites, create a free Reptrics account and sync your business locations today. Reptrics...
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Customer Analytics
Reptrics will aggregate online review information about your competitors and provide an actionable benchmarking report that provides critical information about what matters most to customers in your market. When you are able to dial in on customer sentiment, you take the guesswork out of your marketing efforts, and offer improved products and services that meet actual customer demand.Turn Competitor insights into action
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Next Generation Review and Reputation Software Made Easy