Enable your teams to fight customer churn, identify growth opportunities, with the data they need to take action.
Expectations have changed. Growth at any cost has become growth at the right cost. With Reptrics, your product can help lighten the load on your R&D, sales, marketing, and support teams.
Building great software is hard. Getting people to use it should be simple.
Reptrics integrated survey tool allows you to solicit feedback to measure customer sentiment and satisfaction with your product or business through today’s most popular surveys: Net Promoter Score® (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT).
Meet your customers where they are and capture real-time feedback in the moments that matter. With multiuple channels and data sources all feeding into one platform, you’ll get a complete view of what customers are thinking and feeling.
Reptrics automatically sends recommended actions to the right teams, in the tools they use, so they can take the steps that will improve customer satisfaction, spend, and loyalty. Automatically trigger actions in your CRM, ticketing systems, messaging apps and more, to create a single System of Action that puts the customer at the heart of the organization.
