Every fiscal year, discussions regarding establishing the annual budget take place. As a CS leader, you must take the brunt of these situations because customer
Peaks and dips in growth were experienced during 2022 due to the rapid company transformation and changes in the global economy. The way in which organizations serve their customers will alter significantly during the coming year as they attempt to
Churn is a company-wide problem. You cannot overlook it or just let customer success take the blame for it. It is also inevitable but analyzing it will help you gauge your processes and understand the choke points in your customer journey.