Success Leaders

CUSTOMER SUCCESS LEADERS

Outcomes your customers and teams EXPECT

Reptrics gives you the views you need all in one place

Success leaders build insights into the full customer journey with

Customer 360

Customer 360

Get a complete view of your customers experience
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Customer Segments

Health Scores

Monitor customer health to prevent customer churn
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Reporting Analytics

Playbooks

Empower your team with the best actions at every stage
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Churn Reduction

Automated Alerts

Never miss an opportunity at every touch point
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Optimize your processes

See which workflows are consistently ahead of schedule, on-time, or tend to run late.

Analyze each part of your customer journey over time so you can reallocate resources or set better expectations with new customers.

Invite all team members to the project

Make sure all your internal team members are working together to keep them all on the same page.

Follow along with the customer journey

Know what happens to your leads after the hand-off to sales. View volume and quality of interactions, see how quickly leads are qualified and gain more insight about leads that are scored low by sales.

  • No leads fall through the cracks; a definitive source of truth for lead tracking and scoring

  • Customize dashboards to visualize marketing campaign data in a snap

  • Real-time reports on lead follow-up times, and email opens-and-clicks

“When our customers have a consistent customer experience, they develop a familiarity with our application. They learn how to help themselves and know they can come back and learn more later if they’re busy or on a job site. The less surprising we can be in our communication, the better. Reptrics has allowed us to provide this new level of consistency.”

Zachary Eikenberry | Co-Founder | Hook Security

Case Studies

How Hook Security ensures customer adoption and user success with Reptrics
Hook Security ensures customer adoption and success with Reptrics
How Hook Security ensures customer adoption and user success with Reptrics

Ready to get Started?

Find out why Customer Success Teams Love Reptrics.