Customer Stories
Reptrics helps drive
Featured Stories
Customer Onboarding
“When our customers have a consistent customer experience, they develop a familiarity with our application. They learn how to help themselves and know they can come back and learn more later if they’re busy or on a job site. The less surprising we can be in our communication, the better. Reptrics has allowed us to provide this new level of consistency.”
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Reptrics NPS
99% of surveyed customers are likely to recommend Reptrics.
Customer Adoption
How Reptrics powers OnTrack end-to-end product analytics and customer adoption process.
“One of the things we used Reptrics for was to target those users who had poor customer health, and then try to increase it by calling out certain features. Just this past year, we were able to increase the usage of this feature by 25%.”
Find out how Skill Struck reduced their median support ticket resolution time from 72 hours to 1 hour with Retprics.
Retention & Expansion
“When our customers have a consistent customer experience, they develop a familiarity with our application. They learn how to help themselves and know they can come back and learn more later if they’re busy or on a job site. The less surprising we can be in our communication, the better. Reptrics has allowed us to provide this new level of consistency.”
