Customer Stories

CUSTOMER STORIES

Reptrics helps drive
Customer Success

Read the stories

Featured Stories

How Hook Security ensures customer adoption and user success with Reptrics
Hook Security ensures customer adoption and success with Reptrics
How Hook Security ensures customer adoption and user success with Reptrics

Customer Onboarding

Hook Security improves user onboarding and reduces support calls with Reptrics

“When our customers have a consistent customer experience, they develop a familiarity with our application. They learn how to help themselves and know they can come back and learn more later if they’re busy or on a job site. The less surprising we can be in our communication, the better. Reptrics has allowed us to provide this new level of consistency.”

Zachary Eikenberry | Co-Founder | Hook Security
0 %
Reptrics NPS


99% of surveyed customers are likely to recommend Reptrics.

Customer Adoption

How Reptrics powers Skill Struck end-to-end product analytics and customer adoption process.

“One of the things we used Reptrics for was to target those users who had poor customer health, and then try to increase it by calling out certain features. Just this past year, we were able to increase the usage of this feature by 25%.”

Donnaly Crull | Director Customer Success | Skill Struck

Find out how Skill Struck reduced their median support ticket resolution time from 72 hours to 1 hour with Retprics.

Retention & Expansion

AxisCare and their happy, healthy customers

“When our customers have a consistent customer experience, they develop a familiarity with our application. They learn how to help themselves and know they can come back and learn more later if they’re busy or on a job site. The less surprising we can be in our communication, the better. Reptrics has allowed us to provide this new level of consistency.”

Courtney McCormick | Director Customer Success | AxisCare

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