Customer Success Strategy

Customer Success trends 2023

2023 is the Year for Customer Success: Trends that Tell Us Why

Peaks and dips in growth were experienced during 2022 due to the rapid company transformation and changes in the global economy. The way in which organizations serve their customers will alter significantly during the coming year as they attempt to … Read More

Customer Churn Analysis: Understanding & Segmenting Churn

Churn is a company-wide problem. You cannot overlook it or just let customer success take the blame for it. It is also inevitable but analyzing it will help you gauge your processes and understand the choke points in your customer … Read More