How to get your Customer Success Budget Approved during a Recession

Every fiscal year, discussions regarding establishing the annual budget take place. As a CS leader, you must take the brunt of these situations because customer success is still in its formative years. It becomes very challenging for you as a … Read More

7 Proven Customer Retention Strategy that works for SaaS Business

For the SaaS business model to be profitable over time, customers must stick around long enough to break even on acquisition costs before they churn out or move on. Maintaining customer retention should be a priority for any SaaS business, … Read More