Empower your team with Reptrics

Spend less time looking for the right information and more time delighting customers

Customer Surveys

Reptrics integrated survey tool allows you to solicit feedback to measure customer sentiment and satisfaction with your product or business through today’s most popular surveys: Net Promoter Score® (NPS), Customer Effort Score (CES), and Customer Satisfaction (CSAT).

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Tailored Support at Scale

Get a 360° view of the customer experience across time and channel within a single system of record, so you can proactively deliver highly targeted support experiences.

  • See which touchpoints have the biggest impact on the customer experience so you can optimize your support journey
  • Drive operational efficiency and improved CSAT by helping agents and support teams anticipate customer needs better
  • Tailor your interactions with customers based on segment, individual preferences and more with the complete history of every customer interaction at agents’ fingertips

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